About Us

PatientChoice Limited is a medical organisation that provides innovative, highly cost effective medical insurance in the corporate, affinity and retail markets.

Our unique products are designed to complement Britain's National Health Service rather than replace it. Our approach allows policyholders to save money through lower premiums but at the same time have choice and control of their healthcare.

We are authorised and regulated by the Financial Services Authority (FSA Registration Number 309977). The Financial Services Authority is the independent watchdog that regulates financial services.

You can check the regulated status of PatientChoice Limited on the FSA's Register by visiting the FSA's website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.

PatientChoice Ltd
83 Victoria Street
London SW1H 0HW
Tel: 0800 012 2008
Fax: 0800 012 2009
Email: info@patientchoice.org

Registered Company Address:
PatientChoice Ltd, Finsgate 5-7 Cranwood Street, London, EC1V 9EE
Company Number: 04368055

Our Hospital Treatment Plan policies are underwritten by The Ancient Order of Foresters Friendly Society Limited.

The Ancient Order of Foresters Friendly Society Limited
29-33 Shirley Road,
Southampton
SO15 3EW
Tel: 023 8022 9655
Fax: 023 8022 9657
Email: mail@foresters.ws

The Ancient Order of Foresters Friendly Society Limited is authorised and regulated by the Financial Services Authority. FSA Registration No. 110029. You can check this at www.fsa.gov.uk/register or telephone them on 0845 606 1234. Incorporated Friendly Society No. 511F. The Society is an incorporated branch society registered in the United Kingdom.

PatientChoice Access and PatientChoice Priority are insured and underwritten by Great Lakes Reinsurance UK PLC.who

Great Lakes Reinsurance (UK) PLC
Plantation Place
30 Fenchurch Street
London
EC3M 3AJ

Great Lakes Reinsurance (UK) PLC are authorised and regulated by the Financial Services Authority. FSA Registration Number 202715. You can check this at www.fsa.gov.uk/register or by telephoning them on 0845 606 1234.

PatientChoice acts as agent for The Ancient Order of Foresters Friendly Society and Great Lakes Reinsurance (UK) PLC for the purposes of (i) receiving and holding upon trust premiums from customers and (ii) premium refunds prior to transmission to, or the crediting of an account of a policyholder.

What to do if you have a complaint

If you are an existing policyholder and your complaint refers to your insurance policy you should refer to the complaints section in the document.

If you are not an existing policyholder and wish to register a complaint about our service you can telephone us on 0800 012 2008 or you can contact us at the address below:
The Chief Executive, PatientChoice Limited, 83 Victoria Street, London SW1H 0HW

If you feel a complaint has still not been brought to a satisfactory conclusion you may direct your complaint to the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London E14 9SR Tel: 0845 080 1800. Complaining to the Ombudsman does not prejudice your rights to take legal action.

Compensation

PatientChoice is a member of the Financial Services Compensation Scheme. You would be protected under the scheme if the company was unable to meet its liabilities under the PatientChoice contracts. Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit.